Refund policy

RETURN & REFUND POLICY

We want you to love your Wild Gypsy Soul purchase. If there is an issue with your order, please contact us at hello@wildgypsysoul.shop within 14 days of delivery to request a return.

To be eligible for a return, your item must be unused, unworn, with tags attached, and in the same condition in which it was received. Proof of purchase may be required. 

Please contact us before returning any item. Because Wild Gypsy Soul works with multiple brands and fulfillment partners, approved returns may need to be sent directly to the appropriate vendor or fulfillment location. We will provide the correct return instructions and address once your return is approved.

Please do not send a return back without contacting us first. Because Wild Gypsy Soul works with multiple brands, makers, artists, and fulfillment partners, return instructions and return addresses may vary by item. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with photos so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items may not be eligible for return, including personalized or custom items, gift cards, final-sale merchandise, and items marked non-returnable on the product page. Please contact us if you have questions about a specific item.

Sale items
Items marked Final Sale are not eligible for return or refund.

Exchanges
Because inventory may vary by vendor, we cannot guarantee exchanges. The fastest option is usually to return an eligible item and place a new order once the return has been approved.

Return shipping
Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

Refunds
Once an approved return is received and inspected, we will notify you. If approved, your refund will be issued to the original payment method. Please allow additional time for your bank or credit-card company to process the refund.

Questions? Contact us at hello@wildgypsysoul.shop.